With the successful conclusion of the 2022 Beijing Winter Olympic and Paralympic Winter Games, the China National Convention Center demonstrated the etiquette of major countries with high-quality and thoughtful services, making "Chinese service" shine in the world. As an important landing platform for the strategic positioning of Beijing International Exchange Center, the China National Convention Center shoulders the heavy responsibility of normalizing and ensuring high-end state affairs and government affairs activities. Recently, the Operation Department of the National Convention Center won the title of "National Worker Pioneer". The honor is obtained from the extraordinary performance of all the staff of the operation department of the National Convention Center in ordinary posts for more than ten years.
At present, the operation department of the National Convention Center has a total of 258 employees, including 15 senior technicians and 41 senior workers, and the average age of the overall "rejuvenation" of the team is 31 years old. The team takes "Chen Baoming Innovation Studio" and "State Guest Service Team Innovation Studio" as the starting point, helps the enterprise to build an enterprise standardization system with 416 standards in 8 categories, and regularly carries out learning exchanges, practical operations, innovative research and other activities, consolidates the professional foundation, pays attention to talent training, and creates an excellent team with excellent quality and constantly adapts to the development needs of exhibition services.
Over the years, the team has successfully completed more than 40 high-end state affairs support tasks undertaken by Beichen Group in Beijing and abroad, such as the 2016 Hangzhou G20 Summit, the 2017 Xiamen BRICS Leaders' Meeting, the 2017 "Belt and Road" National Cooperation Summit Forum, and the Second "Belt and Road" International Cooperation Summit Forum, which have been highly praised and recognized by leaders at all levels. In 2015, the team was awarded the Beijing Model Collective, and the subordinate State Guest Service Team won the honors of "2020 Beijing March 8th Red Flag Collective" and "2021 National May Day Pioneer Post".
Service details Excellence
In 2021, during the drill of the centenary of the founding of the Party, the Operation Department of the National Convention Center suddenly encountered heavy rain, and the team completed the recycling of items and chairs in 31 seats on the rostrum in only 3 minutes; In 2022, as the venue of the Winter Olympic Family, the China National Convention Center successfully completed the service reception of the opening and closing ceremonies of the Plenary Session, the office of the IOC staff, the office of the Chinese venue operation team, the accommodation of the security personnel and related catering services.
The opening ceremony of the plenary session has confidentiality requirements, and the service personnel must respond to changes and provide services in a timely manner. In order to meet the needs of the meeting, they completed the work of changing the microphone sleeve of the podium and wiping and disinfecting the table surface in 20 seconds; In order to meet the needs of the meal, the team urgently deployed manpower and compressed the 75-minute turnaround time to 40 minutes to complete; In order to meet the needs of the meeting, they took the initiative to think about providing a plan and implementing it, reducing the waiting time of guests and reducing the risk of guest crossover. The team contributed behind-the-scenes strength to the hosting of a simple, safe and wonderful Winter Olympic Games, and the staff served warmly and diligently, creating a warm home-like experience for the delegates of the plenary session and the operation support personnel, which won wide acclaim from the International Olympic Committee.
The flower of service blooms in different places
With the normalization of the prevention and control of the new crown pneumonia epidemic, guarding the protection of major activities and daily operations is not a small challenge for the operation department of the National Convention Center. In 2021, under the normalization of epidemic prevention and control, the team successfully completed 7 home and away state affairs services such as the 2021 China International Trade in Services Fair, the theatrical performance "The Great Journey" celebrating the 100th anniversary of the founding of the Communist Party of China, the China International Import Expo, and the Mayors Forum of the Capitals of Central and Eastern European Countries, so that the flower of service bloomed in different places.
The operation department regards epidemic prevention and control as the top priority of service guarantee, and builds a safe "protective wall" for the participating guests. The team did a good job of the venue staff in advance, and let each employee have more masks and disinfectant tissues in their pockets, such as encountering a guest mask broken, or when you need to wipe your hands to disinfect, you can send it in time, the small details of these services have been integrated into the standardized actions of each employee's daily service.
Based on the post, the pursuit of excellence, the Operation Department of the National Convention Center will transform the service into the language of communication with the world, always adhere to the service requirements of "standardization, personalization and standardization", face the major state affairs guarantee tasks, always uphold the belief of "calling to come, come to be able to fight, and win the battle", do the work to the extreme, help create the "Capital Exhibition" golden business card, and interpret the profound connotation of "Chinese service".
